FICCI Privacy Policy
This Privacy Policy (hereinafter ‘the Policy’) shall govern the collection, use, storage, disclosure and processing of your personal data as collected/submitted by/to Federation of Indian Chambers of Commerce and Industry (FICCI) and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as ‘FICCI’) through this website (regardless of where you visit it from) or through such other mode as permitted by FICCI.
INTRODUCTION
Federation of Indian Chambers of Commerce and Industry (FICCI) attaches immense value and commitment
towards due protection of personal data of its members and of those who are/shall be associated with
it through various channels and modes including but not limited to participations in various
events/programs/seminars organized by FICCI. FICCI complies with all applicable laws and regulations
which mandate protection and privacy of your personal data. FICCI has implemented technical and
organizational security measures to guarantee the security of your personal data.
Please read the Policy thoroughly in order to understand how we process your personal data. It is
important that you read this Policy together with any other privacy policy or fair processing policy
that FICCI may provide on specific occasions during collection or processing of your personal data.
This Policy is in addition to any other notices and/or privacy policies published by FICCI before,
and is not intended to override them.
Please note that this Policy is subject to change and may be updated periodically, as per any
change/amendments in law/regulations that may come into force. You are requested to periodically
check for any updates to the Policy.
PERSONAL DATA COLLECTED BY FICCI
That in order to provide its services to you in the best possible manner and at times, when
necessary, FICCI may collect your personal data, when you choose to avail FICCI’s services including
but not limited to, participating in/being a part of any event hosted/organized by FICCI. This
enables FICCI to facilitate seamless availment of its services including but not limited to, when
you seek to participate in/be a part of any event hosted/organized by FICCI.
FICCI may ask you for further information from time to time in order to cater to your needs and to
provide efficient services. The information that you provide will not be shared with any third
party, without your prior explicit consent, unless permitted by law or as per this Policy.
FICCI may collect and process information relevant to the above reasons and/or purposes. This
information may include personal data such as:
- personal details
- contact details and preferences
- payment details
- photographic ID
- membership details
- financial details
- education and employment details.
Personal data so collected may also include names, contact details, FICCI membership ID numbers, nationality, date of birth, credit/debit card payments related financial details etc. which are necessary for FICCI to process the necessary services.
When visiting this and its other affiliate website(s), FICCI may collect information about the Internet Protocol (IP) addresses of the device used to access the website(s), browsing actions and patterns, which help it monitor the level of activity and provide efficient services.
Where FICCI is required to collect your personal data under any applicable law/regulation, or under the terms of a contract it has with you/is being entered into, and you fail to provide the data when requested, FICCI may not be able to perform the said contract and may have to cancel a registration or service you have with it.
HOW DOES FICCI COLLECT YOUR PERSONAL DATA?
FICCI may collect the aforementioned types of your personal data through its website when you fill
up any form for availment of any service offered by FICCI including but not limited to, when you
seek to participate in/be a part of any event hosted/organized by FICCI.
FICCI may also collect certain technical data such as browsing actions and patterns through
automated technologies or interactions.
WHERE WILL FICCI STORE YOUR DATA?
FICCI stores the personal data so collected from you, at its storage servers located in India. The
information is stored on secure networks and access is restricted to those employees and partners
who are entitled to access our systems.
HOW WILL FICCI USE YOUR PERSONAL DATA?
FICCI shall only use your personal data in a manner, which is permissible under law. Most commonly,
it will use your personal data in the following circumstances:
- Where it needs to perform the contract, it is about to enter into or have entered into with you.
- Where it is necessary for its legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where its needs to comply with a legal obligation.
PURPOSE
Your personal data will be used only for the purposes for which it is collected, unless FICCI
reasonably considers that it needs to use it for another reason and that reason is compatible with
the original purpose. If you wish to get an explanation as to how the processing for the new purpose
is compatible with the original purpose, please contact the Grievance Redressal Cell.
If FICCI needs to use your personal data for an unrelated purpose, it will notify you and will
explain the legal basis which allows it to do so.
Please note that FICCI may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
DISCLOSURE OF YOUR PERSONAL DATA
FICCI may share your personal data with a third party if the same is required to provide you
services and/or enable your smooth participation in any event/program hosted/organized by FICCI.
During such a process, FICCI shall ensure that all third parties respect the security of your
personal data and treat it in accordance with the law. FICCI does not allow third-party service
providers to use your personal data for their own purposes and only permits them to process your
personal data for specified purposes and in accordance with FICCI’s instructions.
FICCI shall get your express opt-in consent before it shares your personal data with any third party
for marketing purposes. You may ask FICCI or third parties to stop sending you marketing messages
and opt out.
SECURITY OF YOUR PERSONAL DATA
FICCI gives utmost importance to security of your personal data. FICCI has put in place appropriate
security measures to prevent your personal data from being accidentally lost, used or accessed in
any unauthorized manner, altered, modified or disclosed. In addition, FICCI also restricts access to
your personal data to only those employees, agents, contractors and/or other third parties who have
a need-to-know for service purposes. The said employees, agents, contractors and/or other third
parties will only process your personal data on explicit instructions of FICCI, and they are subject
to a duty of confidentiality.
FICCI has also put in place procedures to deal with any suspected personal data breach and will
notify you and any applicable regulator of a breach where it is legally required to do so. However,
in case of any computer or hack attacks on the site, FICCI cannot be held liable for loss, theft or
corruption of data maintained on the website.
RETENTION OF YOUR PERSONAL DATA
FICCI shall only retain your personal data for as long as reasonably necessary to fulfil the
purposes it has collected it for, including but not limited to, for the purposes of satisfying any
legal, regulatory, tax, accounting or reporting requirements.
YOUR RIGHTS
You shall be entitled to all such rights as have been accorded to you as data owner, under various
applicable legislations and regulations, with such reasonable limitations as provided under the law.
GRIEVANCE REDRESSAL
In case you have any grievances, complaint related to your personal data shared by you with FICCIs
for the purpose of availment of any services or participation in any event to be hosted by or
organized by FICCI, you may reach out to our grievance redressal cell at
web.initiatives[at]ficci[dot]com
FICCI Mobile App Privacy Policy
1. About this policy
This policy explains how the FICCI Mobile App (the “App”) collects, uses, shares and protects your personal data. It applies to everyone who uses the App: Guests, Registered Non-Members and FICCI Members.
Effective date: 16/11/2026. Version: 1.0.0
2. Who we are and our roles
The Federation of Indian Chambers of Commerce and Industry (“FICCI”, “we”), Federation House, Tansen Marg, New Delhi 110001, decides why and how your personal data is used in the App. Under the Digital Personal Data Protection Act, 2023 (DPDPA), FICCI is the data fiduciary.
Member and it’s representatives details come from FICCI's CRM through a secure API. Registration for the App details are held in the App's own database.
3. Information we collect, by feature
What we collect depends on how you use the App. A Guest user provides us information far less than an App Member or a FICCI Member.
| Feature | What we collect | Who | Source |
|---|---|---|---|
| Browsing as a Guest | Technical data only (see below). No account. | Guest | Your device |
| Registration | Name, email or mobile number, organisation, up to 3 sector interests | Guest | You |
| Sign-in | Mobile number or email for the one-time password (OTP), CRM Contact ID, App User ID | FICCI Member | You; FICCI CRM |
| Member profile | Contact name, designation, contact type or role (for example CEO, Nominee, Communication) | FICCI Member | FICCI CRM |
| Profile picture | A photo you take or choose from your gallery | Registered App user / FICCI Member | You |
| Digital membership card | Membership ID, membership category | FICCI Member | FICCI CRM |
| Members Directory | Company name, website, email, landline, address, city, state, country, pincode, year established, employees, ownership, MNC flag, listing details | FICCI Member | FICCI CRM |
| Directory business profile | Primary sector, other interests, business synopsis, future-interest states, export and import destinations and plans, annual turnover range | FICCI Member | FICCI CRM |
| Expression of interest | Business details and area of interest you submit. These go to FICCI's Membership Interest Form. | Registered App User | You |
| Notifications | Push token | Registered App user / FICCI Member | Your device |
| Technical data | Device model, operating system, app version, crash logs and usage data, as collected by the analytics and crash-reporting tools | User/ Registered App user / FICCI Member | Your device |
The App does not ask for your location, contacts or microphone.
4. How we use your information
We use your data only for the purposes below, and for no purpose that is incompatible with them.
- To create your account and confirm that you are an authorised App user for your member organisation.
- To provide member services: your membership card, your profile and the Members Directory.
- To show content curated to the sector interests you gave when you registered.
- To receive and follow up on your expression of interest in joining FICCI.
- To send push notifications about updates and event alerts, if you allow them. We use the push token only for this.
- To keep the App secure, fix crashes and understand how it is used.
- To meet legal and regulatory duties.
Basis. We rely on your consent for registration, profile pictures and notifications, and on the legitimate uses the DPDPA permits for providing member services and meeting legal duties.
Marketing.We obtain your express opt-in consent before sharing your personal data with any third party for marketing.
5. Permissions on your device
The App asks for four permissions, each only when you use the feature that needs it. You can change any of them in your device settings. The App works without the camera, photo and storage permissions.
| Permission | Why we ask |
|---|---|
| Notifications | To send updates and event alerts |
| Camera | To take a photo for your profile picture |
| Photos / Photo Library | To choose an existing image from your gallery for your profile picture |
| Storage / File downloads | To save research reports, policy recommendation papers and study PDFs on your device for offline viewing |
6. Who can see what in the App
Organisation and business details are visible only to logged-in FICCI Members. Guests and Registered App Users cannot access the FICCI Members Directory.
| User type | What they can see |
|---|---|
| Guest | Public content only. No access to the FICCI Members Directory. |
| Registered App User | Public content and content curated to their sector interests. Can express interest in joining FICCI. No access to the FICCI Members Directory. |
| FICCI Member (authorised by FICCI CRM) | Full member access: the FICCI Members Directory, organisation and business profiles, their own profile and their own membership card (Membership ID and category). |
Your membership card shows its details only to you, while you are logged in.
7. Who we share information with
We share personal data only with the parties below, and only to run the App. They may use it only for the purposes we specify.
- FICCI CRM and ficci.in. The sources of member data, and where the App sends you for registration and event pages. ficci.in has its own privacy policy.
- Puretech Digital. Builds and maintains the App for FICCI.
- Hosting provider. AWS, in an India region.
- Push notification services. Google Firebase Cloud Messaging and Apple Push Notification service (APNs) deliver notifications to your device. They receive your push token.
- Analytics and crash-reporting tools.
- Authorities. Where the law requires it.
We do not share your personal data with any third party for marketing without your express opt-in consent.
8. Storage, location and security
Your personal data is stored on servers located in India.
We use technical and organisational measures to protect it:
- Data is encrypted in transit.
- Access is limited to people who need it to do their work, including access to the admin portal that receives registrations and expressions of interest.
- The App is security-tested before launch.
- Sign-in uses a one-time password. Please do not share it.
If a personal data breach occurs, we will inform the Data Protection Board of India and affected users as the law requires.
No system is completely secure.
9. How long we keep information
We keep personal data only for as long as reasonably necessary for the purposes in this policy, including legal, tax and reporting needs.
| Data | How long |
|---|---|
| Registration and expression-of-interest details | Registration details will be retained as long as the user maintains an active account. EOI details will be retained as per FICCI's applicable membership application and data retention policies. |
| Member and CRM-sourced details | While you are a Member, and [period] after |
| Saved items and follows | Until you remove them or your account is closed |
| Profile picture | Until you change or remove it, or your account is closed |
| Push token | Until you turn off notifications or uninstall the App |
| Technical and crash data | 12 months |
10. Your rights and choices
Under the DPDPA and other applicable law you have the right to:
- Get a summary of the personal data we hold about you and how it is used.
- Correct or update inaccurate data.
- Ask us to erase data we no longer need to keep.
- Withdraw your consent at any time. This is as easy as giving it, but some features may then stop working.
- Have your complaint handled through our grievance process (section 13).
- Nominate another person to exercise these rights if you die or cannot act.
To use a right, contact us as set out in section 13. Member and organisation details come from FICCI's CRM, so corrections to them are made through FICCI's membership team.
11. Children
The App is meant for business users and is not directed at children. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it.
12. Changes to this policy
We may update this policy from time to time. We will publish the new version in the App and at https://ficci.in/privacy-policy , with a new effective date. If a change is material, we will tell you in the App before it applies.
13. Contact and grievance redressal
For questions, to use your rights or to make a complaint, write to FICCI's grievance redressal cell:
- For Registered App users and guest, mail to: web.initiatives[at]ficci[dot]com
- For FICCI members, mail to: membershelpline[at]ficci[dot]com
- Phone: +91-11-23738760 to 70
- Address: FICCI, Federation House, Tansen Marg, New Delhi 110001
If you are not satisfied with our response, you may approach the Data Protection Board of India as the law provides.